German Bitz is a trading name of A and C Autosalvage (uk) LTD. We pride ourselves on the quality of our tested used German car parts. To ensure a smooth process for our customers, please read our policy below regarding returns, refunds, and warranties.

1. Statutory Rights

This policy does not affect your statutory rights. All parts supplied are covered by the Consumer Rights Act 2015, meaning they must be of satisfactory quality (taking into account their age and condition), fit for purpose, and as described.

2. Faulty or Incorrectly Described Items

• 30-Day Right to Reject: If a part is found to be faulty or does not match the description provided at the time of sale, you are entitled to a full refund if you notify us within 30 days of receipt using our returns form

• Verification: We reserve the right to inspect and test any returned part to verify a fault. Any part that has been tampered with, dismantled, or altered in any way will have its warranty voided.

• Exclusions: Our warranty covers the cost of the part only. We do not cover labor charges, garage fees, recovery costs, or any other consequential losses incurred during the fitting or removal of a faulty part.

3. “Change of Mind” & Distance Selling (Online/Phone Orders)

If you purchased a part online or over the phone and simply changed your mind:

• 14-Day Cooling-Off Period: You must notify us within 14 days of delivery that you wish to return the item using’s our returns form.  You then have a further 14 days to return the part to us.

• Condition: Items must be returned in the same condition as they were supplied.

• Handling Fee: For parts correctly supplied as ordered, a 15% handling/restocking fee may be deducted from your refund to cover administration and original packaging costs.

• Return Shipping: The cost of returning “change of mind” or “incorrectly ordered” items is the responsibility of the customer. We recommend using a tracked service (such as FedEx).

4. Engines and Gearboxes

• All engines and gearboxes are supplied with a standard warranty (unless stated otherwise on your invoice).

• Warranty Conditions: The warranty is void if the unit is damaged due to overheating, lack of lubrication, or improper installation. We strongly recommend that all mechanical parts are fitted by a qualified technician.

• Ancillaries: Engines are usually sold “bare” (block and head). Ancillary parts (e.g., starters, alternators, sensors) left on the engine are for convenience only and are not covered by the warranty.

5. Damaged in Transit

All parts must be inspected upon delivery. If an item arrives damaged via our courier FedEx or one of our chosen couriers , you must sign for it as “damaged” or refuse the delivery and contact us immediately (within 24 hours). Failure to do so may prevent us from making a claim against the courier.

6. How to Start a Return

To ensure the fastest possible resolution and to allow our technicians to review your technical data and photos, we do not process return requests over the phone. All returns must be initiated via our Online Return Form

• Phone: 01204 399661

• Email: sales@germanbitz.co.uk

• Returns Address: German Bitz (A and C Autosalvage (uk) LTD)

  Unit 60, 67a Darbishire St,

  Bolton, BL1 2TN

7. Refund Process

Once the returned part is received and inspected, we will process your refund via the original payment method (Bank Transfer or Card). Please allow 5–10 working days for the funds to appear in your account.